CAREWare 6 Diagnostics Utility
Modified on Wed, 13 Mar 2024 11:51 by Kevin Ricciardo — Categorized as: Uncategorized
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal
The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues.
Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to jProg.
Start the Diagnostic Utility
Log into the
Central Administration
.
Click
Administrative Options
.
Click
Turn diagnostics On or Off
.
Estimate the number of minutes you will need to re-produce the performance issue and enter that in the Number of Minutes field. Note: Make sure it is enough time to complete the process and not too long, because it would create a very large diagnostic file.
Click
Start
.
If Turn diagnostics On or Off is clicked again, the time remaining is displayed.
At any time, the utility can be stopped by clicking Stop. Click Cancel to continue and return to Administrative Options.
You can now do the tasks that you want to run diagnostics for. It is OK to log out of the central provider and log in to a data entry provider. Once you have performed the tasks with the performance problems you can turn off the diagnostic utility.
Review the Diagnostic Utility File
To view the diagnostic information use the CW Admin utility.
Go to
C:\Program Files\CAREWare Business Tier
.
Right click
CW Admin
.
Click
Diagnostics
.
Click the file to highlight it.
Click
Show Diagnostics
.
Send the Diagnostic Output To jProg
On the computer where the CAREWare business tier is installed, in the CAREWare Business Tier\diagnostics folder, you will find one or more TXT files that have the date you ran the diagnostics utility. Email that file to cwhelp@jprog.com for the
CAREWare Help Desk
to review.
To download these instructions click
here
.
To download instructions for the diagnostics utility for CAREWare 5 click
here
.
Back to
CAREWare 6 and CAREWare 5 Program Administrator FAQ